Moon Palace All-Inclusive Resort in Cancun, Mexico
Saturday, December 9–Tuesday, December 12, 2023

Moon Palace (Sunrise Or Nizuc)

• Based on Double Occupancy minimum
• $263/per person/per night
• Total per person for all 3 Nights: $789
• Adult Third or Fourth Guest: $471 (total per extra guest for all the 3 nights). Limited availability. 
• Third & Fourth Guest 18 and under staying at Sunrise or Nizuc Pay $59/night.
• Resort Images
• Room Images

Moon Palace – The Grand

• (Upgraded resort on same property w/ shuttle service)
  *Guests Staying at The Grand have access to The Grand water park
• Based on Double Occupancy minimum
• $389/per person/per night
• Total per person for all 3 Nights: $1,167
• Adult Third or Fourth Guest: $696 (total per extra guest for all the 3 nights). Limited availability. Third & Fourth Guest 18 and under staying at The Grand Pay $129/night & include Water park access

Conference Registration Fees

• Early Bird Registration: $79 Per Attendee (up to 48 hours after announcement)
• Regular Registration: $129 Per Attendee (Ends April 20th 2023)
• Late Registration: $169 Per Attendee (After April 21st 2023 – October 26th 2023)
• Children 18 & under: No registration fee

*There will be a one-time $14.99 administrative fee applied to your registration fee.

Rates Above Include:

• 4 day- 3 Night hotel accommodations in king or double bed (bed type not guaranteed & subject to availability)
• Balcony Room
• Private whirlpool in room
• All meals and beverages (alcoholic and non)
• Non-motorized sports
• Shuttle Service around resorts & conference buildings
• Hotel taxes & fees
• Gratuities
• WiFi in room and around resorts

Final Payment: Due 8/26/23

• Balance of room $1578- $789 =$789
• Total final payment due: : $789

*There will be a one-time $29.99 payment processing fee applied to your total balance due.

Non-Agent guests 19 and over are welcomed with regular Registration Fee and must be in a room accompanied by a registered Agent. Guests 18 & under don’t pay Registration Fee but MUST be in a room accompanied by two Adults including a registered Agent.  

Deposit:

• Due at the time of registration
• 10% of total amount due (based on number of guests & registrations)
• No exception and no extensions.

1st Payment

• Due May 8th, 2023 (regardless of deposit date)
• 50% of total amount due balance
• No exception and no extensions.

FINAL Payment:

• Due August 26th, 2023 (regardless of deposit date & 1st payment date)
• Final Balance of room (the remaining 40% of total amount due)
• No exception and no extensions.

NOTE:  Missed or late payments will be canceled immediately with no refunds. No exceptions.

InteleTravel STRONGLY recommend Travel Insurance- please see insurance tab. 

Non-Agent guests 18 and over are welcomed with regular Registration Fee and must be in a room accompanied by a registered Agent. Guests 17 & under pay a $29 Registration Fee and MUST be in a room accompanied by a registered Agent.

Saturday, December 9^th  

• Event Registration Open: 11:00 am – 6:00 pm  
• Hotel Check-in: Starting at 3:00 pm 
• Welcome Reception Cocktail Party: 7:00 pm – 10:00 pm

Sunday, December 10^th  

• Registration & Help Desk Open: 7:00 am – 3:00 pm 
• Opening General Session: 8:00 am – 11:00 am 
• Lunch @ Leisure: 11:00 am – 12:00 pm 
• Break Out Seminars: 12:00 pm – 5:00 pm 
• RIU Pool Party at RIU Caribe: 7:00 pm – 11:00 pm (open to all 18+)
  (Buses will begin departing MP at 6:30 pm; check app for details)

Monday, December 11^th  

• Help Desk Open: 8:00 am – 12:00 pm
• Break Out Seminars: 9:00 am – 2:00 pm 
• Lunch in Trade Show: 2:00 pm–3:00 pm
• Trade Show Open: 2:00 pm–5:00 pm
• Carnival Cruise Lines Pool Party at Moon Palace: 7:30 pm – 10:00 pm

Tuesday, December 12^th  

• Closing General Session: 8:00 am – 11:00 am
• Hotel Check-Out: by 12:00 pm 

For questions not answered on FAQ page regarding ITQ2023 or accessibility rooms please email InteleTravelquest@InteleTravel.com

For name change requests on your existing reservation please submit this form. Please click for PRIMARY AGENT Name Change Form or GUEST Name Change Form.  Please complete the form and email forms to InteleTravelQuest@InteleTravel.com. No name changes after 8/26/23.

Emails will be responded to within 72 hours, please do NOT send multiple email.

What other fees are required upon check-in?

NONE!  All taxes and fees are included in your registration and room price. Mexico citizens will be required to pay a 16% VAT (VA) tax in addition to room rate due upon arrival.    

Will this event count towards my ‘Vacation Builder’ status?

YES & YES!  Not only is this an amazing event for all the fun we will be having, but Agent attendees will get a massive amount of training from over 75 top travel partners (cruise, resorts, air, tours, insurance, excursions & more).  So this will definitely qualify you for that next level training!

What is the bed configuration in the rooms?

Rooms and bed configuration cannot be guaranteed. However we will ask you what your “preference is” during check out and we will work with the resort to best accommodate everyone's needs.  However, we recommend you are comfortable sharing a king bed with your roommate in the unlikely event that we cannot accommodate your needs.  

What days/times do I need to book my RT air?

Please look at the itinerary tab. While this schedule is tentative and may be subject to change, we recommend you book your air using this schedule.  Pease allow extra time to get any luggage and clear customs and immigrations on your arrival. While there may be lines or wait times, we suggest you leave enough room so you can make it to the opening party and not miss any portion of the conference.  

What if I can no longer attend?

All fees paid including registration fees and room payments are nonrefundable. If you or a guest believe you can no longer attend we recommend you utilize your travel insurance policy or do a name change before next payment date. Name changes are permitted (once per room) at a fee of $50.00 per name change. Please click for PRIMARY AGENT Name Change Form or GUEST Name Change Form.  Please complete the form and email forms to InteleTravelQuest@InteleTravel.com. No name changes after 8/26/23.

Missed or Delayed Payments?

In the past InteleTravel has made exceptions to our rule for extenuating circumstances. As of 2023 any missed or late payments will result in full cancelation and loss of all fees paid including registration fees, room payments, and ability to do a name change after missed payment. We have allowed for payment plans, 1 year of planning as well as name changes before payment dates. There will be NO exceptions to this policy.

What is included in the Resort package?

• King sized bed or 2 double beds. (bed types are not guaranteed, but subject to availability).
• Double Whirlpool Tub. Private bath w/ shower only.
• All meals and drinks at the hotel including alcoholic beverages.
• All hotel taxes and gratuities.
• Wireless Internet.
• Most on property sports and activities.
• Balcony.
• In-Room Wine/Coffee Maker/Liquor Dispenser & Mini Bar
• CHI Bath Amenities.
• Individually-controlled A/C
• Direct Dial telephone. Smart TV with Youtube, TvTuner and Weather Channel. I-dock. Hair Dryer and Straightener. Iron & ironing board, garment steamer
• 24-Hour room service & Turndown service.
• Non-smoking room.

What documents do I need to bring?

Proper travel documentation is required for international travel to Mexico. Valid US Passport or Original Birth certificate with Photo ID. Even though an Agent/guests has completed registration, it is still the responsibility of the guest to present the required travel documents at airport and Mexico customs. Any guest without proper documents will not be the responsibility of InteleTravel and no refund of the Event and room will be issued.

• U.S. Passport
• Passport Card

Also acceptable for travel, U.S. citizens can show proof of citizenship, such as a birth certificate issued by a government agency and accompanied by government-issued photo identification. For information about U.S. Passports and international travel, visit https://travel.state.gov/content/travel/en/international-travel/International-Travel-Country-Information-Pages/Mexico.html.

Pre & Post Room Nights?

Pre & Post room nights at the Moon Palace resort are based on availability and can be booked with the resort directly. If your room category is the same then the resort will aim to keep you in the same room for the duration of the conference.

Staying off-property?

Agents are NOT permitted to stay off-property during the conference dates. Pre & Post nights can be booked at other properties if prefer. Agents are NOT permitted to book net rates for any pre & post hotel nights in the entire Cancun area.

Do I need Insurance?

Insurance is not required however since this registration is non-refundable InteleTravel STRONGLY recommends travel insurance. See insurance Tab for Allianz discounted travel insurance.

I need an accessible room.

As the hotel is not located in the United States, the hotel is not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The hotel has a limited number of handicap accessible guest rooms and wheelchairs (which will be made available on a first-come, first-served basis). In addition, please inquire at registration with accessibility needs.

Can my guests come?

Agents are permitted to bring a non-agent guests. However non-agent guests are not permitted at certain conference functions, meeting, dinners and cocktail events. Adult Guests are welcome to attend the welcome party and get a welcome bag.  Each room must have a minimum of one active Agent. In addition to third & fourth guest room rates, non-Agent guests 19 and over will be required to pay Registration Fee  and must be in a room accompanied by an registered Agent. Guests 18 & under don’t pay a Registration Fee and must be in a room accompanied by a registered Agent 19 and over.

Conference attire?

Conference attire is business casual for all meeting and conference functions, this includes any site inspections, dinners, and meetings.

Attendance

All registered Agents are expected to attend all conference functions. Agents found not in attendance at conference will risk an agent account probation period and may be prohibited to attend any future events.

What Additional Fees will be incurred during registration?

There will be a one-time administrative fee of $14.99 applied to your registration and a one-time $29.99 fee applied to your total package amount due.

Is Cancun Mexico safe to travel to? 

The Yucatán Peninsula, including Cancun, Tulum, and the Riviera, is the safest area of Mexico in 2023, according to the US State Department - especially when staying within a resort, hotel zone, or tourist area. It is still important to take the same precautions you would in any U.S. city such as having a high level of situational awareness, avoiding areas that are not well-lit, and not drawing attention to yourself.

Please make sure to read official news from government sources and take the advice of our trusted travel partners who are heavily invested in these markets and staff on the grounds and at these properties daily, and would never put their staff, their clients, and their business at risk.