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InteleTravel

PREFERRED PARTNER

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Note to Agents

Instant Holidays is a consumer site and all bookings made by Travel Agents must be done through the trade site, Instant Packages. Please only use the  Instant Packages Agent Portal  to make bookings.

Meet Instant Packages

Part of the Instant Breaks Family


Instant Packages  is part of Vertical Travel Group’s renowned portfolio of travel brands. Instant Packages was first established in 1994. Now more than 20 years later it is a leading Online UK travel business with access to thousands of hotels worldwide enabling us to provide you with quality holidays at unbelievable prices.


Whatever holiday you desire; long haul, short haul, all-inclusive, beach break, or city break, we have something for everyone combined with the very best deals and offers to top selling hotels often at better rates than price comparison sites.


Easily accessible on both desktop and mobile for when you’re on the move, our complete travel search is easy to navigate and can take you anywhere you wish to go with your dream holiday literally at your fingertips, from the Mediterranean and Canary Islands to Greece, the Caribbean and other enticing destinations and from departure airports throughout the UK making finding what you are looking for easier than ever before.


Book With Confidence

You can also book with confidence in the knowledge that we use https encryption so all your data and communications for your online booking are secure with financial protection too, all Instant Holidays flight inclusive packages departing from the UK are ATOL protected and ABTA bonded.


Customer Care

Customer Care is our forte and our dedicated Instant Packages agents with more than 100 years of travel knowledge and experience between them can also assist with your booking from initial enquiry to post-holiday and repeat bookings. Just a telephone call away and with just a few details from you they will find something that fits your requirements perfectly and can have it booked in an Instant!


Travel Agent Commission:  10% Land-Only Elements

Flights are non-commissionable

Important to Know

  • Instant search facility showing 1000's of products immediately
  • ABTA Bonded, ATOL Protected. ATOL Packaged to include flights.
  • Secure Online Holiday Bookings. Quote function with online payment link.
  • 12 month forward pricing for every product. At-a-Touch availability and lowest price point from every UK Airport.
  • UK call centre for bookings and support open until 10pm daily
  • UK Bookings & Support until 10pm
  • 25 years in the travel industry

Agent Portal Instructions


Note:  Instant Holidays is a consumer site and all bookings made by Travel Agents must be done through the trade site Instant Packages. Please only use the  Instant Packages Agent Portal  to make bookings.



  • Agents should use online booking form provided in Agent Portal. Make sure to add your official Agent PIN in the reference field in order to receive commission.
  • Note: This is a live booking system, so Agents must follow the process. Once booking is confirmed, you have agreed to the terms and conditions which are binding, so Agents accept liability.
  • To obtain a quote or to make a booking for any other destination, l og on to the Bookngo portal where you will find:
  1. Dynamic Holiday tab which will enable you to give your customers a guide price, once passengers and number of nights are selected this will then give live availability and prices.
  2. Hotel only tab which will allow you to quote and book accommodation only.
  3. Hotel & Flight tab which will give you live prices and availability; this may take a little longer.


Please find below the criteria for email enquiries to Instant Packages /BooknGo. Instant Packages can only look at email quotes for the following criteria:

  1. Long Haul and Multi Centre Holidays
  2. Cruise
  3. Groups with over 3 rooms
  4. Holidays which can NOT be found on our Booking Website
  5. Holidays where you receive an Error on the Booking Website – screen shot of error must be attached

Click here for BooknGo Agent Form


  • You will not receive a reply for any other quote request. We can only quote on specific dates and hotels (maximum 3 options). If you come back with different dates this will be classed as a new enquiry. We aim to respond within 24 hours to any quote. Please make sure that ALL information is on your quote request email.
  • Documentation issued directly to agent.


Things to Remember

  • Office hours – Monday to Friday 09.30-17.30
  • Tickets are sent to both you and your customers 7-10 days before departure, please do not chase us outside of this period.
  • Changes and amendments to bookings would need to be emailed into us and we will contact the suppliers and respond accordingly. 
  • Bookings will not be confirmed until funds have been received, the payment link will be sent to your customers directly. Delay in completing the link can result in prices and availability changing.
  • Live Chat is for our direct customers, please use one of your dedicated channels to contact us.
  • Please use the affiliates Facebook group for any questions you may have before calling or emailing, this will save you time.


Important Links & Numbers




NOTE:  Agents are responsible for registering these bookings in InteleTravel.uk back office immediately in order to get paid commissions.

Terms and Conditions & Payment Schedule


Terms and conditions must be sent to your client via email during the quote process. You MUST receive, in writing from your client, acknowledgement that they have read and understand the terms and conditions and the cancellation policy. Failure to provide the terms and conditions will result in the agent being liable for any cancellation charges incurred – this can be the total cost of the holiday.

 

LINK TO TERMS AND CONDITIONS

 

SUPPLIER TERMS AND CONDITIONS

https://www.instantholidays.com/booking-terms


INTELETRAVEL TERMS OF BUSINESS

https://www2.inteletravel.uk/agency-terms-of-business

 

INTELETRAVEL PRIVACY POLICY

https://www2.inteletravel.uk/privacy

 

TRAVEL AND DESTINATION ADVICE

https://www.gov.uk/foreign-travel-advice


Deposit and full balance payment will vary ‒ please refer to the terms and conditions. 

How to Book & Pay


• Instant Breaks is the Merchant of Record and your clients will be paying Instant Packages directly. 

• Payment must be registered in the Intravel.uk Back Office immediately during the quote process or after the booking is made. 

• To register a booking select the BOOK TRAVEL tab ‒ REGISTER BOOKING SCREEN. 

• Complete the required fields on each tab of the My Trip screen. 

• Select the Booking Type = Tour and Packages and Instant Breaks from the Booking Supplier drop down list. 

• Enter the total (gross) holiday cost in the total charges field ‒ this includes the Net + Commission + VAT. Never enter the net amount, even if the holiday is for yourself. 

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